科技 · 2008-02-21Technology · 2008-02-21

Tumblr 的客服让我惊叹Tumblr customer service blows me away

你上一次给某项免费服务发邮件,收到准确、及时、详尽而礼貌的回复,是什么时候?

——-原始邮件——- 日期:Sat, 16 Feb 2008 14:05:25 -0800 收件人:support@tumblr.com 主题:从 Squarespace 迁移

我要放弃我的 Squarespace 博客,搬到 Tumblr。我有自己的自定义 域名。我的旧 RSS 订阅源地址是:

http://www.naval.mystagingwebsite.com/journal/rss.xml

我怎么才能让我的 Tumblr RSS 订阅源保持同一个地址!我不想在 迁移过程中失去所有订阅者……我能不能把域名映射到 Tumblr, 然后在 Tumblr 里的某个地方设置订阅源 URL?我可以用 Feedburner 这样的第三方服务来做吗?

谢谢,

纳瓦尔

你好,纳瓦尔。Tumblr 不允许创建自定义的 RSS 订阅源地址。你可以试试在 FeedBurner 里烧录你的 Tumblr 订阅源,用 FeedBurner 的 MyBrand 功能把烧录后的订阅源与你的自定义域名关联起来,然后编辑你 Tumblr 主题的自定义 HTML,让浏览器/RSS 阅读器指向 FeedBurner MyBrand 提供的 RSS 订阅源,而不是 Tumblr 默认的 RSS 订阅源。

据我所知,MyBrand 可以让你在订阅源地址中保留 http://www.naval.mystagingwebsite.com。但我不确定它能否保留 /journal/rss.xml。你可能得自己试验一下,或者去问问 FeedBurner 的人。

以下是来自 FeedBurner 的信息:

http://www.feedburner.com/fb/a/publishers/mybrand

很抱歉在这个问题上没能帮上更多忙。如果还有其他我能帮上忙的地方,请告诉我。感谢你使用 Tumblr!

Marc 🙂

— Tumblr 客服团队 support@tumblr.com

When’s the last time that you had an accurate, timely, thorough, and polite response to an email to a free service?

——-Original Message——-
Date: Sat, 16 Feb 2008 14:05:25 -0800
To: support@tumblr.com
Subject: Migrating from squarespace

>I’m abandoning my squarespace blog and moving to Tumblr. I have my own
>custom domain. My old RSS feed is at:
>
>http://www.naval.mystagingwebsite.com/journal/rss.xml
>
>How do I set my tumblr RSS feed to be at the same address! I don’t
>want to lose all of my subscribers in the move… Can I map the domain
>to tumblr and then set the feed URL from somewhere inside Tumblr? Can
>I use a third-party service like Feedburner to do it?
>
>Thanks,
>
>Naval
>

 Hi, Naval. Tumblr doesn’t allow the creation of a custom RSS feed address. You might try burning your Tumblr feed in FeedBurner, using FeedBurner’s MyBrand feature to associate the burned feed with your custom domain, and then editing the Custom HTML of your Tumblr theme to point browsers/RSS readers to the RSS feed from FeedBurner MyBrand rather than to Tumblr’s default RSS feed.

I know MyBrand will let you keep http://www.naval.mystagingwebsite.com in your feed address. I’m not sure if it will let you keep /journal/rss.xml. You’d have to experiment or ask the FeedBurner folks.

Info from FeedBurner:

http://www.feedburner.com/fb/a/publishers/mybrand

Sorry that I can’t be of more help on this issue. Please let me know if there’s anything else I can help you with. Thanks for using Tumblr!

Marc  🙂


Tumblr Support
support@tumblr.com

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